Customer Care
Elegant pieces deserve transparent care. Explore answers to common questions about shipping, warranty, and returns.
Section 01
❓
Frequently Asked Questions
How long does shipping take? ›
In-stock items arrive within 5–7 business days.
Custom designs typically take 2–3 weeks.
Do you ship internationally? ›
Yes, we ship worldwide with secure, fully trackable delivery options.
Can I return a custom piece? ›
Custom or engraved items aren’t eligible for return,
but may qualify for adjustments or store credit.
How does your warranty work? ›
We cover craftsmanship for life, including inspections, cleanings, and polishing.
Can I resize my ring later? ›
Yes. Every Gohel Jewelers ring includes one complimentary resizing.
Section 02
🛡️
Lifetime Craftsmanship Warranty
Every Gohel Jewelers piece is backed by our Lifetime Warranty on Craftsmanship.
We cover:
- Manufacturing defects in settings and mountings
- Loose stones under normal wear
- Free lifetime inspection, cleaning, and polishing
Not covered:
- Accidental damage, misuse, or exposure to harsh chemicals
- Third-party alterations or repairs
- Lost or stolen jewelry
Out-of-warranty concerns? Our jewelers will still evaluate and repair at a minimal cost,
ensuring your jewelry always looks its best.
Section 03
Shipping
We offer free insured shipping on all U.S. orders.
Each piece is carefully inspected, elegantly packaged, and fully tracked for peace of mind.
Section 04
Processing & Delivery Timelines
- In-stock jewelry: 3–5 business days to process.
- Custom designs: 2–3 weeks, depending on complexity.
Section 05
Returns & Exchanges
Your satisfaction is essential. You may request a return or exchange within 10 days of delivery.
Conditions:
- Jewelry must be unworn and in original packaging.
- Custom, engraved, or special-order items are non-returnable (store credit may apply).
